Shipping & Returns
Shipping
We ship worldwide from our network of trusted suppliers. All orders are processed within 1–3 business days.
Estimated Delivery Times
- Domestic (South Africa): 10–20 business days
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your parcel every step of the way.
Please Note
Delivery times are estimates and may vary due to customs processing, public holidays, or courier delays. We appreciate your patience.
Returns
Your satisfaction is our priority. If you're not happy with your order, we offer a 14-day return window from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must contact us within 14 days of receiving your order
Non-returnable items:
- Items that have been used or damaged by the customer
- Items returned without prior authorisation
How to Start a Return
Contact us via our Contact page with your order number and reason for return. Our team will guide you through the process within 48 hours.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method.